Home Troubleshooting CrossWave® / CrossWave® Pet Pro | No Suction

CrossWave® / CrossWave® Pet Pro | No Suction


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Follow these steps to resolve no/low suction

 

General Maintenance

  • Cleaning & maintaining your BISSELL® products will solve 90% off common machine issues.
  • The float on your machine may have engaged causing a reduction in suction. This happens when dirty tank is full to prevent moisture from entering machine's motor area. Empty dirty water tank to resolve.
  • Ensure your filter is completely dry in your dirty tank. If machine is used while filter is still wet suction will be impacted.
 
1
Cleaning Filter & Dirty Water Tank
  • Remove dirty water tank from machine
 
 
  • Empty dirty water tank by grasping top of the tank at sides and pulling up to remove the top
 
 
  • Remove filter by pulling up on black rubber sides; clean it of debris. Filters can be washed but need to air dry for 24 hours before reinstallation
  • Clean dirty water tank lid, including the float, ensuring it moves freely
 
 
  • Allow parts to dry completely for 24 hours
 
 
  • Reinstall dry filter ensuring edges are smooth & not folded over
  • Reassemble dirty water tank ensuring lid fits securely onto tank
 
 
  • For worn, broken or damaged components > Order Replacement Parts >  
  • Angle dirty water tank into body of machine, bottom first, until you hear a click. Tank should NOT be loose or have gaps when installed
 
 
Continue
2
Remove dirty water tank to check suction at motor vent
 
 
  • Remove dirty water tank. With machine on and floor type mode selected, hold hand flat against motor vent to feel for suction strength. If there is NO suction > Contact Us for assistance
  • Ensure BISSELL filter is clean and firmly inserted into clean dirty water tank lid
  • If filter or dirty water tank are damaged, order replacement part >  
  • Unplug power cord from outlet
Continue
3
Check suction channel
 
 
  • Ensure power cord is unplugged outlet
  • Remove the dirty water tank, remove the brush roll window, and recline machine
  • Clear any clogs in the debris channel of the foot with toothbrush or alternative soft bristled brush
Back
Continue
4
Check brush roll window
  • Remove brush roll window by pulling on tab
  • Check window for cracks & damage
  • Tip window up into place until you hear a click
  • Ensure there are no gaps between foot & window

With all components reinstalled, turn machine on & check for suction
 

 

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